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Questions & Answers

Find answers to commonly asked questions about our safaris, booking process, and travel requirements.

We specialise in safaris and travel experiences across East Africa, including Kenya, Tanzania, Uganda, and Rwanda. Our tours range from classic game drives and wildlife safaris to cultural experiences, beach getaways, and mountain adventures.

Browse our Tours or Accommodation pages, select your preferred option, and click "Book Now" or "Inquire". You can pay a deposit online to secure your booking, with the balance due before travel. For custom itineraries, use the inquiry form and our team will get back to you.

We typically require a 30% deposit to confirm your booking. The remaining balance is due before your departure date. We accept major credit cards, bank transfer, and other methods as specified during checkout. Full payment terms are shown on each booking page.

Yes. Cancellation and modification policies vary by tour and accommodation. Please refer to your booking confirmation or contact us for details. We recommend travel insurance to cover unforeseen changes.

Yes. We offer both shared group safaris and private tours. Group tours are cost-effective and sociable; private safaris give you flexibility on timing, pace, and itinerary. Tell us your preference when inquiring.

Pack neutral, comfortable clothing (khaki, green, beige), a hat, sunscreen, insect repellent, binoculars, and a good camera. Layers are useful for early mornings and evenings. Avoid bright colours and strong perfumes when on game drives.

Yes. We work with trusted partners, experienced guides, and reputable lodges. Your safety and comfort are our priority. We monitor travel advisories and adjust itineraries when needed.

You can reach us via the contact details on our website, email, or social media. We aim to respond within 24 hours. For urgent inquiries, use the phone number listed on our site.