Privacy Policy
1. Introduction
Engyeya Safaris ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book tours or accommodation, or otherwise interact with our services.
2. Information We Collect
We may collect:
- Personal data: Name, email address, phone number, country, and other details you provide when creating an account, making a booking, or contacting us.
- Booking information: Tour preferences, travel dates, payment details, and special requests.
- Technical data: IP address, browser type, device information, and cookies when you use our website.
3. How We Use Your Information
We use your information to:
- Process bookings and manage your account
- Send booking confirmations, itineraries, and updates
- Respond to inquiries and provide customer support
- Improve our website and services
- Comply with legal obligations
- Send marketing communications (only with your consent)
4. Sharing Your Information
We may share your data with:
- Service providers: Lodges, guides, transport operators, and payment processors necessary to fulfil your booking.
- Legal authorities: When required by law or to protect our rights.
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict certain processing
- Data portability
- Withdraw consent where processing is based on consent
Contact us to exercise these rights.
7. Cookies
Our website uses cookies to improve your experience, remember your preferences, and analyse traffic. You can adjust your browser settings to refuse cookies, though some features may not work correctly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.
9. Contact Us
For questions about this Privacy Policy or your personal data, please contact us at the email or address provided on our website.